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Çalışan Sesliliği Yararlı Mı Zararlı Mı? Çalışan Sesliliğinin İş Performansına Etkisinde İşe Bağlanmanın Aracı Rolü

Year 2022, Volume: 5 Issue: 3, 554 - 568, 31.12.2022
https://doi.org/10.33712/mana.1203534

Abstract

Bu çalışmanın amacı, çalışan sesliliğinin işe bağlanma ve iş performansı üzerindeki etkisinin tespit edilmesi ve çalışan sesliliğinin alt boyutları özelinde iş performansı üzerindeki etkisinde işe bağlanma düzeyinin aracı rolünün incelenmesidir. Bu amaçla ülkemizde hizmet sektöründe aktif olarak çalışan 173 katılımcıdan anket yöntemiyle veri toplanmış ve bu veriler bağlamında analiz ve değerlendirmeler yapılmıştır. Verilerin analizinde SPSS ve AMOS programları kullanılmıştır. Aracılık hipotezinin test edilmesinde Hayes (2018) tarafından geliştirilmiş olan Process Macro eklentisinden yararlanılmıştır. Analizler sonucunda işe bağlanmanın çalışan sesliliği ve iş performansı arasındaki etkileşime aracılık ettiği tespit edilmiştir. Çalışan sesliliğinin pozitif alt boyutlarından destekleyici ve yapıcı sesliliğin test edildiği modellerde işe bağlanmanın pozitif aracılık etkisine sahip olduğu görülmüştür. Çalışan sesliliğinin negatif alt boyutlarından yıkıcı sesliliğin test edildiği modelde işe bağlanmanın negatif aracılık etkisine sahip olduğu görülmüştür. Elde edilen bulgular ışığında araştırmacı ve uygulayıcılara öneriler geliştirilmiştir.

References

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Is Employee Voice Helpful or Harmful? The Mediating Role of Work Engagement in the Effect of Employee Voice on Job Performance

Year 2022, Volume: 5 Issue: 3, 554 - 568, 31.12.2022
https://doi.org/10.33712/mana.1203534

Abstract

The purpose of this study is to investigate the effect of employee voice on work engagement and job performance, and to examine the mediating role of work engagement in the effect of employee voice on job performance, in particular the sub-dimensions of employee voice. ort his purpose, data were collected from 173 participants who are actively working in the service sector in our country, and analyzes and evaluations were made in the context of these data. SPSS and AMOS programs were used in the analysis of the data. The Process Macro plugin developed by Hayes (2018) was used to test the mediation hypothesis. As a result of the analyzes, it was determined that work engagement mediated the interaction between employee voice and job performance. It was found that supportive and constructive voice, a sub-dimension of employee voice, had a positive mediating effect, while destructive voice had a negative mediating effect. It was observed that work engagement had a positive mediating effect in models in which supportive and constructive voice, one of the positive sub-dimensions of employee voice, were tested. In the model in which destructive voice, one of the negative sub-dimensions of employee voice, was tested, it was observed that work engagement had a negative mediation effect. Based on these findings, suggestions are made for researchers and practitioners.

References

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  • AKTAŞ, Hakkı ve ŞİMŞEK, Eylem (2012), “Sükût İkrardan Gelir mi? İşgörenlerin Örgütsel Sessizlik Davranışlarına İlişkin Tutumları ile İş tatmin Düzeyleri ve Duygusal Tükenmişlik Düzeyleri Arasındaki Etkileşim”, 20. Ulusal Yönetim ve Organizasyon Kongresi Bildiriler Kitabı, 24-26 Mayıs 2012 – İzmir, Dokuz Eylül Üniversitesi İşletme Fakültesi Yayını, İzmir, ss.330-335.
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  • CHENG, Jen-Wei, LU, Kuo-Ming, CHANG, Yi-Ying ve JOHNSTONE, Steward (2012), “Voice Behavior and Work Engagement: The Moderating Role of Supervisor-Attributed Motives”, Asia Pacific Journal of Human Resources, S.51(1), ss.81-102.
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  • ÇİFTÇİ, Gamze Ebru ve GÜRER, Alper (2019), “Özgecilik Davranışının Bireysel Performans Üzerindeki Etkisinde Çalışan Sesliliğinin Aracı Rolü”, Kilis 7 Aralık Üniversitesi Sosyal Bilimler Dergisi, S.9(17), ss.22-43.
  • DARVISHMOTEVALI, Mahlagha ve ALİ, Faizan (2020), “Job Insecurity, Subjective Well-Being and Job Performance: The Moderating Role of Psychological Capital”, International Journal of Hospitality Management, S.87, ss.1-10.
  • DE AZEVEDO, Marcia Carvalho, SCHLOSSER, Francine ve MCPHEE, Deborah M. (2021), “Building Organizational Innovation Through HRM, Employee Voice and Engagement”, Personnel Review, S.50(2), ss.751-769.
  • ERYILMAZ, Ali ve DOĞAN, Tayfun (2012), “İş Yaşamında Öznel İyi Oluş: Utrecht İşe Bağlılık Ölçeğinin Psikometrik Niteliklerinin İncelenmesi”, Klinik Psikiyatri Dergisi, S.15(1), ss.49-55.
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  • GOODMAN, Scott A. ve SVYANTEK, Daniel J. (1999), “Person–Organization Fit and Contextual Performance: Do Shared Values Matter”, Journal of Vocational Behavior, S.55(2), ss.254-275.
  • GÜRBÜZ, Sait ve ŞAHİN, Faruk (2016), Sosyal Bilimlerde Araştırma Yöntemleri: Felsefe, Yöntem, Analiz, Seçkin Yayıncılık, Ankara.
  • HARTER, James K., SCHMIDT, Frank L. ve HAYES, Theodore L. (2002), “Business-Unit-Level Relationship between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis”, Journal of Applied Psychology, S.87(2), ss.268-279.
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  • HIRSCHMAN, Albert O. (1970), Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States, Harvard University Publisher, Cambridge.
  • HOOPER, Daire, COUGHLAN, Joseph ve MULLEN, Michael R. (2008), “Structural Equation Modelling: Guidelines for Determining Model Fit”, Electronic Journal of Business Research Methods, S.6(1), ss.53-60.
  • HSIUNG, Hsin Hua (2012), “Authentic Leadership and Employee Voice Behavior: A Multi-Level Psychological Process”, Journal of Business Ethics, S.107(3), ss.349-361.
  • JACKSON, Alexander T. ve FRAME, Mark C. (2018), “Stress, Health, and Job Performance: What Do We Know?”, Journal of Applied Biobehavioral Research, S.23(4), ss.2-14.
  • JHA, Nivedita, POTNURU, Rama Krishna Gupta, SAREEN, Puja ve SHAJU, Sharon (2019), “Employee Voice, Engagement and Organizational Effectiveness: A Mediated Model”, European Journal of Training and Development, S.43(7), ss.699-718.
  • KAHN, William A. (1990), “Psychological Conditions of Personal Engagement and Disengagement at Work”, Academy of Management Journal, S.33(4), ss.692-724.
  • KIM, Jaewon, MACDUFFIE, John Paul ve PIL, Frits K. (2010), “Employee Voice and Organizational Performance: Team Versus Representative Influence”, Human Relations, S.63(3), ss.371-394.
  • KLINE, Rex B. (2019), Yapısal Eşitlik Modellemesinin İlkeleri ve Uygulaması (Çev. S. Şen), Nobel Yayıncılık, Ankara.
  • KWON, Bora, FARNDALE, Elaine ve PARK, Jong Gyu (2016), “Employee Voice and Work Engagement: Macro, Meso, and Micro-Level Drivers of Convergence?”, Human Resource Management Review, S.26(4), ss.327-337.
  • LEITER, Michael P. ve BAKKER, Arnold B. (2010), “Work Engagement: Introduction”, Work Engagement: A Handbook of Essential Theory and Research (Eds. Arnold B. Bakker, Michael P. Leiter), Psychology Press, Hove (UK), ss.1-9.
  • LePINE, Jeffrey A. ve VAN DYNE, Lin (1998), “Predicting Voice Behavior in Work Groups”, Journal of Applied Psychology, S.83(6), ss.853-868.
  • LI, Lan, XINGSHAN, Zheng ve ZHANG, Q. (2021), “Does Leaders' Adoption of Employee Voice Influence Employee Work Engagement?”, Personnel Review, S.51(2), ss.683-698.
  • MAYNES, Timothy D. ve PODSAKOFF, Philip M. (2014), “Speaking More Broadly: An Examination of the Nature, Antecedents, and Consequences of an Expanded Set of Employee Voice Behaviors”, Journal of Applied Psychology, S.99(1), ss.87.
  • MEYDAN, Cem Harun ve ŞEŞEN, Harun (2011), Yapısal Eşitlik Modellemesi Amos Uygulamaları, Detay Yayıncılık, Ankara.
  • NAFEI, Wageeh A. (2016), “Organizational Silence: A Barrier to Job Engagement in Successful Organizations”, International Business Research, S.9(4), ss.100-117.
  • NG, Thomas W. H. ve FELDMAN, Daniel C. (2012), “Employee Voice Behavior: A Meta‐Analytic Test of the Conservation of Resources Framework”, Journal of Organizational Behavior, S.33(2), ss.216-234.
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There are 56 citations in total.

Details

Primary Language Turkish
Subjects Behaviour-Personality Assessment in Psychology, Business Administration
Journal Section Articles
Authors

İfakat Atak 0000-0001-7429-2630

Tugay Ülkü 0000-0002-4337-4876

Sema Polatcı 0000-0002-4671-1356

Publication Date December 31, 2022
Published in Issue Year 2022 Volume: 5 Issue: 3

Cite

APA Atak, İ., Ülkü, T., & Polatcı, S. (2022). Çalışan Sesliliği Yararlı Mı Zararlı Mı? Çalışan Sesliliğinin İş Performansına Etkisinde İşe Bağlanmanın Aracı Rolü. Uluslararası Yönetim Akademisi Dergisi, 5(3), 554-568. https://doi.org/10.33712/mana.1203534

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