The Information Technologies Readiness Levels of Healthcare Professionals in Hospitals and The Effect of The Perceived Organizational Support on Employee Performance: Bayburt Public Hospital Sample

Merve Çarkıt İçel; Demet Unalan

doi:10.59372/turajas.1522473

TR EN

The Information Technologies Readiness Levels of Healthcare Professionals in Hospitals and The Effect of The Perceived Organizational Support on Employee Performance: Bayburt Public Hospital Sample

Abstract

This research was conducted to evaluate the effects of information technology readiness level and perceived organizational support on the job performance of healthcare professionals. Determining whether there is a significant difference between the scales used in the research and socio-demographic variables constitutes the secondary aim of the study. Data in the study; The personal information form was collected with the employees' Information Technologies Readiness Level, Perceived Organizational Support and Job Performance scales. A total of 327 healthcare professionals contributed to the research. The sampling method of the study was convenience sampling method. SPSS 22 and AMOS 24 package programs were used to analyze the data. Data; It was evaluated by independent samples t-test, one-way analysis of variance and Pearson correlation analysis. Structural equation modeling was used in research hypothesis testing. As a result of the study, it was determined that the Information Technology Readiness levels of male healthcare professionals, doctoral graduates, Data Preparation and Control Operators and those who have worked in the institution for 6-10 years were significantly higher than other healthcare professionals. It was determined that information technology readiness and perceived organizational support had a significant and positive effect on job performance. In conclusion; It can be said that readiness for information technologies and perceived organizational support significantly affect job performance and contribute positively.

Keywords

References

Akkoç, İ., Çalışkan, A., & Turunç, Ö. (2012). The effect of development culture and perceived organizational support in organizations on job satisfaction and job performance: The mediating role of trust. Journal of Management and Economics, 19(1), 105-135.
Arslan, I. (2018). Sağlık çalışanlarında iş yaşam kalitesinin iş performansı üzerine etkisinde örgütsel desteğin aracılık rolü. Doktora Tezi,Okan Üniversitesi, İstanbul.
Atay, B. (2019). Bağlantıcı öğrenmeye hazırbulunuşluk ölçeği geliştirme çalışması. Yüksek lisans tezi, Kocaeli Üniversitesi, Kocaeli.
Ayatollahi, H., Bath, P. A., Goodacre, S., Lo, S. Y., Draegebo, M., & Khan, F. A. (2013). What factors influence emergency department staff attitudes towards using information technology? Emergency Medicine Journal, 30(4), 303-307.
Aykan, E. (2007). A research on determining the relationships between human resources practices and perceived organizational support in organizations. Journal of Dokuz Eylül University Faculty of Economics and Administrative Sciences, 22(1), 123-137.
Badri, M., Al Rashedi, A., Yang, G., Mohaidat, J. and Al Hammadi, A. (2014). Technology readiness of school teachers: An empirical study of measurement and segmentation. Journal of Information Technology Education: Research, 13, 257-275.
Bakan, İ., & İlker, K. (2012). Perception and perception management from an institutional perspective. Journal of Kahramanmaraş Sütçü İmam University Faculty of Economics and Administrative Sciences, 2(1), 19-34.
Barca, M. (2002). The strategic importance of knowledge management in the new economy. National Information, Economy and Management Congress Proceedings Book, 10 (11).

Bawden, D. (1994). Information technology. The management challenge: N. Caroline Daniels. Wokingham, Berks: Addison-Wesley, 1994. 199 pp. ISBN 0-201-63195-4. International Journal of Information Management, 14(2), 149. https://doi.org/https://doi.org/10.1016/0268-4012(94)90037-X
Bedarkar, M., & Pandita, D. (2014). A study on the drivers of employee engagement impacting employee performance. Procedia-Social and Behavioral Sciences, 133, 106-115.
Büyükgöze, H., & Özdemir, M. (2017). Examining the relationship between job satisfaction and teacher performance within the framework of emotional events theory. İnönü University Faculty of Education Journal, 18(1), 311-325.
Caison, A. L., Bulman, D., Pai, S., & Neville, D. (2008). Exploring the technology readiness of nursing and medical students at a Canadian University. Journal of interprofessional care, 22(3), 283-294.
Çalık, T. (2003). Performance management: Definitions, concepts, principles [Performance management: definitions, concepts, principles]. Ankara, Turkey: Gündüz.
Çavmak D, Söyler S, Çavmak Ş. (2024). Understanding the role of technology readiness and digital health literacy in intention to use remote healthcare services. Journal of Health and Nursing Management, 11(2):233-242.
Chiang, C.-F., & Hsieh, T.-S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180-190.
Colquitt, J., Lepine, J., & Wesson, M. (2014). Organizational behavior: Improving performance and commitment in the workplace (4e). New York, NY, USA: McGraw-Hill.
Çömlekçioğlu, U., & Bayraktaroğlu, E. (2001). Biology and information technologies. Kahramanmaraş Sütçü İmam University Science and Engineering Journal, 4(1), 63-73.
Coyle-Shapiro, J. A., Shore, L., Taylor, M. S., & Tetrick, L. (2004). The employment relationship: Examining psychological and contextual perspectives. Oxford University Press.
Dam, P. J., Griffin, P., Peterson, G. M., Reeves, N. S., Kirkwood, L., & Prior., S. J. (2020). Organizational support in healthcare redesign education: A mixedmethods exploratory study of expert coach and executive sponsor experiences. International Journal of Environmental Research and Public Health, 17(15), 5308.
Denizli, F. ve Demirtaş, Ö. (2022). Evaluation of the readiness for technology of healthcare professionals in the process of transformation into a digital hospital: a public hospital example, Pamukkale University Journal of Social Sciences Institute, 49, 163-174.
Drucker, P. (2012). The Practice of Management. Abingdon-on-Thames: Routledge.
Duplaga, M. ve Turosz, N. (2022). User satisfaction and the readiness-to-use e-health applications in the future in Polish society in the early phase of the COVID-19 pandemic: A cross-sectional study. International Journal of Medical Informatics, 168, 104904. https://doi.org/10.1016/j.ijmedinf.2022.104904.
Duygulu, E., Çıraklar, N., & Mohan, Y. (2008). The effects of perceived organizational support, job involvement and job satisfaction on organizational commitment. Celal Bayar University Journal of Social Sciences, 6 (1), 108-128.
Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of applied psychology, 82(5), 812.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of applied psychology, 71(3), 500.
Erdaş, K. D. (2010). Lider-üye mübadelesi, algılanan örgütsel destek ve öz denetim kişilik özelliğinin örgütsel vatandaşlık davranışları üzerindeki etkileri. Yüksek lisans tezi, Hacettepe Üniversitesi, Ankara.
Genç, E. (2018). The mediating role of organizational cynicism in the effect of perceived organizational support on job performance in public employees. Cumhuriyet University Journal of Economics and Administrative Sciences, 19 (2), 169-183.
Gökşen, Y., & Yıldırım, F. K. (2005). The impact of information technologies on business strategies and competitive advantage and a comparative field research. Review of Social, Economic & Business Studies,7(8), 309-330.
Griffith, J. (2006). What do the soldiers say? Needed ingredients for determining unit readiness. Armed Forces & Society, 32(3), 367-388.
Gürbüz, S., & Yüksel, M. (2008). Emotional intelligence in the work environment: Relationship with job performance, job satisfaction, organizational citizenship behavior and some demographic characteristics. Doğuş University Magazine, 9(2), 174-190.
Heart, T. and Kalderon, E. (2013). Older Adults: Are They Ready to Adopt Health-Related ICT?. International Journal of Medical Informatics, 82(11), 209–231.
Ibrahim, M. E., & Marri, A. A. (2015). Role of gender and organizational support in work-family conflict for accountants in UAE. International Journal of Commerce and Management, 25(2), 157-172.
Işık, O., & Akbolat, M. (2010). Use of information technologies and hospital information systems: A study on healthcare professionals. World of Information, 11(2), 365- 389.
Karaman, M., Macit, M., & Kuşcu Karatepe, H. (2020). The effect of psychological capital on job performance: An application in healthcare workers. Optimum Journal of Economics and Management Sciences, 7(1), 127-146
Kılınç, E. ve Paksoy, H. (2017). Examining the performance perception level of healthcare professionals according to some socio-demographic variables. Journal of Selçuk University Vocational School of Social Sciences, 20(2), 151-159.
Kök, S. B. (2006). Managerial and organizational effects of information technologies. Journal of Gazi University Faculty of Commerce and Tourism Education, (2), 123-140.
Korkmaz, S. (2019). Çalışanların teknolojiye hazırbulunuşluk eğilimleri, teknoloji kabulü ve iş tatmini arasındaki ilişkiye yönelik bir araştırma. Yüksek lisans tezi, İstanbul Üniversitesi, İstanbul.
Kuşcu K.H., Kuşcu N.F., Karaman, M. (2019). The effect of psychological capital on individual performance: A research on nurses. Anemon Muş Alparslan University Journal of Social Sciences, 7, Education and Psychology Special Issue, 105-114.
LeRouge, C., Van Slyke, C., Seale, D., & Wright, K. (2014). Baby boomers' adoption of consumer health technologies: survey on readiness and barriers. J Med Internet Res, 16(9), e200.
Li, J., & Ray, P. (2009). E-Health readiness assessment methodology (ehram). world congress on medical physics and biomedical engineering, September 7-12, 2009, Munich, Germany. Lin, J. S. C., & Chang, H. C. (2011). The role of technology readiness in self‐service technology acceptance. Managing Service Quality: An International Journal, 21(4), 424-444.
MacNevin, W., Poon, E. & Skinner, T. (2021). “Technology Readiness Of Medical Students And The Association of Technology Readiness With Specialty İnterest”. Canadian Medical Education Journal / Revue canadienne de l’éducation médicale, 12(2), ss.31–41.
Maier, R. (2005). Knowledge management systems: information and communication technologies for knowledge management. Computing Reviews, 46(1), 24.
Mazak, M. T. (2018). Hemşirelerin bilgi teknolojileri hazırbulunuşluğunun iş performansına etkisi. Yüksek lisans tezi.,Ufuk Üniversitesi, Ankara.
Melas, C.D., Zampetakis, L.A., Dimopoulou, A. and Moustakis, V.S. (2014). The significance of attitudes towards evidence-based practice in information technology use in the health sector: An Empirical Investigation. Behaviour & Information Technology, 33(12), 1248-1260.
Mertoğlu, S. (2020). Sağlık çalışanlarının hastanelerde bilişim teknolojilerine yönelik tutumları ve hazırbulunuşluk seviyelerinin bireysel performansına etkisinin değerlendirilmesi. Doktora tezi, Hacettepe Üniversitesi, Ankara.
Nambisan, S. (2017). Digital entrepreneurship: Toward a digital technology perspective of entrepreneurship. Entrepreneurship theory and practice, 41(6), 1029-1055.
Oketch, H.A. (2013). E-Learning Readiness Assessment Model in Kenyas’ Higher Education Institutions: A Case Study of University of Nairobia. Research Project Submitted in Partial Fulfillment of the Requirement of Master in Business Administration Degree, School of Business, University of Nairobi
Özer, P., Özmen, Ö. N., & Saatçioğlu, Ö. Y. (2004). Differentiating characteristics of knowledge workers and human resource management as a key factor in the effectiveness of knowledge management. Dokuz Eylül University. Journal of the Social Sciences Institute,6(1), 255-257.
Parasuraman, A. (2000). Technology readiness ındex (TRI) a multiple-item scale to measure readiness to embrace new technologies. Journal of service research, 2(4), 307-320.
Parlakkılıç, A. (2015). E-Learning readiness in medicine: Turkish Family Medicine (FM) Physicians Case. Turkish Online Journal of Educational Technology-TOJET, 14(2), 59-62.
Parlakkılıç, A. (2020). “Evaluation of Physicians’ Information Technology Readiness”. Euras J Fam Med. 9(3),ss.170-175. doi:10.33880/ejfm.2020090308.
Payasoğlu, N. (2019). Bankacılık sektöründe çalışanların duygusal zeka seviyelerinin iş performansı üzerindeki etkisi: Gaziantep İli örneği. Yüksek Lisans tezi, Hasan Kalyoncu Üniversitesi, Gaziantep.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of management, 26(3), 513-563.
Rezai-Rad, M., Vaezi, R., & Nattagh, F. (2012). E-health readiness assessment framework in iran. Iran J Public Health, 41(10), 43-51.
Rhoades, L., Eisenberger, R., & Armeli, S. (2002). Affective commitment to the organization: The contribution of perceived organizational support. Journal of Applied Psychology, 86(5), 825–836.
Rıfat, İ. (2005). The effects of knowledge management on innovation and competitiveness in businesses. Atatürk University Journal of Economics and Administrative Sciences, 19(1), 243-258.
Rogers, E. M. (1995). Diffusion of Innovations: modifications of a model for telecommunications. In Die diffusion von innovationen in der telekommunikation (pp. 25-38). Springer.
Samat, L. (2020). Algılanan örgütsel destek ve örgütsel sinizm arasındaki ilişkinin incelenmesi: bir uygulama. Yüksek Lisans tezi, Erzincan Binali Yıldırım Üniversitesi, Erzincan.
Sarıhan, H. İ. (1998). The way to success in competition is technology management. Desnet Publications.
Saygılı, M., Erigüç, G., & Özer, Ö. (2016). Determination of Organizational Silence and Employee Performance Levels of Healthcare Workers. International Journal Of Social Science, 49, 485-500.
Schreurs, J., Sammour, G., & Ehlers, U. (2008). ERA-E-learning readiness analysis: A eHealth case study of E-learning readiness. World Summit on Knowledge Society.
Semerci, M. (2007). Elektronik ticaretin işleyişi, denetimi ve muhasebeleştirilmesi. Yüksek Lisans tezi, Kahramanmaraş Sütçü İmam Üniversitesi, Kahramanmaraş.
Şen, H.T. (2018). Yönetici, çalışma arkadaşları ve örgütsel destek algısının hemşirelerin psikolojik iyi oluş ve iş performansına etkisi. Doktora tezi, İstanbul Üniversitesi, İstanbul.
Shah, N., Irani, Z., & Sharif, A. M. (2017). Big data in an HR context: Exploring organizational change readiness, employee attitudes and behaviors. Journal of Business Research, 70, 366-378. Sığrı, Ü. (2007). Analysis of employees' organizational commitment with Meyer and Allen typology: A Comparative Research in the Public and Private Sectors. Anadolu University Journal of Social Sciences, 7(2), 261-278. Şimşek, M. Ş., Çelik, A., & Akgemci, T. (2015). Introduction to behavioral sciences and behavior in organizations. Education Publishing House.
Snyder-Halpern, R. (2001). Indicators of organizational readiness for clinical information technology/systems innovation: a Delphi study. International journal of medical informatics, 63(3), 179-204.
Sumathi, G. N., Kamalanabhan, T. J., & Thenmozhi, M. (2013). Impact of perceived organisational support on job performance among healthcare professionals. International Journal of Business Innovation and Research, 7(3), 379-391.
Sumathi, G. N., Kamalanabhan, T. J., & Thenmozhi, M. (2013). Impact of perceived organisational support on job performance among healthcare professionals. International Journal of Business Innovation and Research, 7(3), 379-391.
Tabachnick, B. G., & Fidell, L. S. (2018). Using multivariate statistics (7th edition), Boston, MA: Pearson.
Tarcan, G. Y., & Çelik, Y. (2016). Determination of individual factors affecting hospital managers' attitudes towards health information technologies. Hacettepe Health Administration Journal, 19(1), 35-55.
Tayfun, A., & Çatır, O. (2013). A research on the relationship between organizational silence and employee performance. Journal of Business Research, 5(3), 114-134.
Tercan, S. (2017). Otantik liderliğin çalışan motivasyonu ve iş performansına etkisi. Yüksek Lisans Tezi, İstanbul: İstanbul Arel Üniversitesi Sosyal Bilimler Enstitüsü, İstanbul.
Touré, M., Poissant, L. and Swaine, B.R. (2012). Assessment of Organizational Readiness for E-Health in a Rehabilitation Centre. Disability and Rehabilitation, 34(2), 167-173.
Turunç, Ö., & Çelik, M. (2010). The effects of employees' perceived organizational support and job stress on organizational identification and job performance. Journal of Management and Economics, 17(2), 183-206.
Uğurlu Akbaş, Ö. (2008). A look at public relations from the perspective of 'perception'. Istanbul University Faculty of Communication Journal, 2008(32), 145-164.
Ünalan, D. and Altan, F. (2023). The Relationship of Identification, Tracking and Monitoring Technologies with Medical Records in the Health Sector. In Dikmetaş Yardan, E. (Ed.), Medical Documentation and Electronic Health Record Management (391-416). Ankara: Nobel publishing.
Valentine, S. R. (2001). Men and women supervisors' job responsibility, job satisfaction, and employee monitoring. Sex roles, 45(3), 179-197.
Weiner, B. J. (2009). A theory of organizational readiness for change. Implementation science, 4(1), 1-9.
Yelboğa, A. (2006). Examining the relationship between personality traits and job performance. ISGUC The Journal of Industrial Relations and Human Resources, 8(2), 196-217.
Yılmaz, A., & Tanrıverdi, H. (2017). The mediating role of work environment quality in the effect of cooks' perception of organizational support on job performance. Journal of Tourism and Gastronomy Studies, 5(3), 32-52.
Yılmaz, D. (2014). Dağıtılmış liderliğin örgütsel güven ile algılanan örgütsel destek ve okul başarısıyla ilişkisi. Doktora tezi, Eskişehir: Eskişehir Osmangazi Üniversitesi.
Yüregir Özmutaf, N. M. (2007). Individual performance elements and conflict in organizations. CÜ Journal of Economics and Administrative Sciences, 8(2), 41-60.
Zagenczyk, T. (2001). A social influence analysis of perceived organizational support (Dissertation of Doctor of Philosophy). The Katz Graduate School of Business, University of Pittsburgh.

Details

Primary Language

English

Subjects

Finance and Investment (Other)

Journal Section

Research Article

Authors

Merve Çarkıt İçel ^*
0000-0002-3680-812X
Türkiye

Demet Unalan
0000-0001-9854-437X
Türkiye

Early Pub Date

January 1, 2025

Publication Date

December 31, 2024

Submission Date

July 25, 2024

Acceptance Date

December 27, 2024

Published in Issue

Year 2024 Volume: 7 Number: 2

DOI

https://doi.org/10.59372/turajas.1522473

IZ

https://izlik.org/JA88EA87JG

Cite

RIS / Bibtex

APA

Çarkıt İçel, M., & Unalan, D. (2025). The Information Technologies Readiness Levels of Healthcare Professionals in Hospitals and The Effect of The Perceived Organizational Support on Employee Performance: Bayburt Public Hospital Sample. Turkish Research Journal of Academic Social Science, 7(2), 156-170. https://doi.org/10.59372/turajas.1522473

The Information Technologies Readiness Levels of Healthcare Professionals in Hospitals and The Effect Oof The Perceived Organizational Support on Employee Performance: Bayburt Public Hospital Sample

Öz

The Information Technologies Readiness Levels of Healthcare Professionals in Hospitals and The Effect of The Perceived Organizational Support on Employee Performance: Bayburt Public Hospital Sample

Abstract

Keywords

References

Details

Primary Language

Subjects

Journal Section

Authors

Early Pub Date

Publication Date

Submission Date

Acceptance Date

Published in Issue

DOI

IZ

Cite